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Privacy


R and A Freij Limited

Privacy Notice

Your privacy and the protection of your personal data are important to us. R and A Freij Limited are committed to ensuring the security and protection of the personal information that we hold and process, and to provide a compliant and consistent approach to data protection.

 

In our privacy policy, we provide you with detailed and clear explanations of what information we collect, for what purpose, how we use the data, and what rights you have to control that information.

 

We hold and process your personal data for legitimate interests. R and A Freij Limited takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction.

 

Section 1 – Who We Are:

In this Privacy Notice, ‘we’, ‘us’ and ‘our’ refers to  R and A Freij Limited. You can ask for further information about our use of your personal information, by contacting us by email at [email protected] or by post at R and A Freij Limited,

The Mills

Canal Street

Derby

Derbyshire

DE1 2RJ

Alternatively, please call 07715 370841.

 

Section 2 – What Information We Process:

We process your information in order to provide a medico-legal report.

We may receive personal information about you from any of the following sources:

  • You, your instructed solicitor or another party instructed on behalf of you or your instructed solicitor
  • A medical expert, rehabilitation provider or diagnostic provider
  • Your GP or hospital (if medical records are required)

The information we receive may consist of the following personal data:

  • general information about you such as your name, address, contact details and date of birth
  • information about the circumstances resulting in personal injury,
  • special category personal information, such as any medical conditions resulting from the accident or past medical history;

 

Section 3 – How We Will Use Your Information:

  • to produce a medical report

 

Section 4 – Who We Might Share Your Information With:

Your information may be used for the purposes of medico-legal administration by us, and we will send the medico-legal report to the instructing party.

 

We will upload anonymised data from your medico legal report to the Medco portal where applicable.

 

We may also share your personal information with:

  • other organisations where we have a duty to or are permitted to disclose your personal information by law (e.g. if we received a valid request from the police or other third party organisation in the interest of preventing and detecting crime)

 

Section 5 – How Long Do We Keep Your Data:

 

All information that is no longer required to complete the service for which R and A Freij has been engaged is permanently deleted and erased from any laptop or handheld mobile device on which it is stored.  Any physical copy is destroyed by confidential shredding. The only exception to this stipulation is in relation to data which doctors are legally required to retain for 8 years.

 

Section 6 – Your Rights and Access to your Information:

You have a number of rights concerning the personal information we use, these include the right to:

  • ask for access to and a copy of your personal information
  • ask us to correct or delete the personal information. Please see the ‘Right to have your personal data deleted from our systems” section for more information.
  • ask us to restrict or object to the use of your personal information. Please see the ‘Right to restrict the processing of your personal data’ section for more information.
  • complain to the Information Commissioner’s Office at any time if you object to the way we use your personal information. For more information please go to www.ico.org.uk
  • object to any automated decision including profiling.
  • request information for transfer to another company, also known as data portability

 

To request a copy of your data and make a formal ‘subject access request’ please write to us at:

R and A Freij Limited

The Mills

Canal Street

Derby

Derbyshire

DE1 2RJ

or request this by email at [email protected].  For security reasons, please ensure that you include your full name, date of birth, address and postcode. We may request further information to validate your identity before the request is processed.

 

The information requested will be sent within 1 month unless the requests are complex or numerous in which case, we may extend this time by a further 2 months.

There will be no charge for a request for data; however, if it can be demonstrated that the requests are excessive, repetitive or frivolous, we may charge a reasonable fee or choose to refuse your request.

 

Right to have your personal data deleted from our systems

You can request that we delete your personal data from our systems if you believe that:

  • We no longer need to process your personal data in order to provide you with an appropriate medico-legal report or;
  • We have processed your personal data in a manner which you believe is unlawful or;
  • We have to delete your personal data to comply with another piece of legislation.

 

We may choose to refuse your request if we believe that:

  • We have a legal obligation to keep your data or;
  • It is required for establishing or defending a legal claim.

 

To request deletion of your data please write to us at:

R and A Freij Limited

The Mills

Canal Street

Derby

Derbyshire

DE1 2RJ

or request this by email at [email protected].  For security reasons, please ensure that you include your full name, date of birth, address and postcode. We may request further information to validate your identity before the request is processed.

 

Right to restrict the processing of your personal data

You can request that we temporarily stop the processing of your personal data if you believe that:

  • We should not process your data whilst we are in discussions with you regarding a disagreement over the accuracy of your personal data or;
  • We have processed your personal data in a manner which you believe is unlawful but rather than wanting us to delete your data you would prefer us to take another course of action to rectify your issue or;
  • We no longer require the data but you do not wish us to remove it from our systems as you require it for establishing or defending a legal claim.

If such a restriction is put in place, then we will not process your data without informing you first until the reason for the restriction has been lifted.

Exceptions to this are that we can continue to process your data as follows:

  • Storing your data.

 

Section 7 – Important Information:

Please note that if you give us false or inaccurate information it may invalidate the medico-legal report that is obtained.

If any information we hold is inaccurate please contact us or your instructed solicitor to update your personal data.